Shipping policy

Delivery

We try our absolute best to dispatch all orders within 3 working days [Monday - Friday] unless the product listing states otherwise, however during peak times this can vary. We will update the banner at the top of this website if we are a little busier than normal with the updated dispatch times.

All mainland UK standard orders are sent by Royal Mail Tracked 48, Royal Mail Tracked 24 or DPD Express, as selected by yourself.

Standard shipping is free for all UK orders over £40.

Your tracking number and link will be sent on your dispatch note once the product is dispatched.

All international orders are shipped using Royal Mail tracked international services.

 

Shipping Rates [Domestic & International]:

 

  • UK [Including Channel Islands Guernsey, Jersey & Isle of Man]

Royal Mail Tracked48: £3.95 & free for orders over £40

Royal Mail Tracked24: £5.95 & free for orders over £100


  • EU [European Union], Iceland, Norway & Switzerland

International Tracked: £26 Shipping & free for orders over £150


  • United States & Canada

International Tracked: £26 Shipping & free for orders over £250


  • Asia [Afghanistan, China, Hong Kong SAR, India, Indonesia, Japan, Malaysia, Maldives, Philippines, Qatar, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, Vietnam]

International Tracked: £40 Shipping & free for orders over £250


  • Middle East [Azerbaijan, Bahrain, Jordan, Kuwait, Lebanon, Saudi Arabia, United Arab Emirates, Armenia]

International Tracked: £50 Shipping & free for orders over £250

 

If you are from outside these countries, please submit a contact form for a shipping quote!

At Bouclé we are not responsible for replacing or refunding a purchased item in which the incorrect address was given resulting in a missing parcel. Having said this we will do our best, in this situation, to help you in redirecting your parcel. It may also be possible to have it recalled back to us if not yet delivered but we will ask the customer to reimburse any additional delivery costs. Bouclé are not responsible for free of charge replacements if an incorrect address given results in a missing parcel.

If your order has not arrived within 1 week of dispatch [for UK orders]

If your order is delayed in getting to you please check the tracking link which is attached at the bottom of your dispatch sheet or email. If it appears to be lost or is not progressing in it's tracking please contact us at boucle.gifts@gmail.com within 3 weeks of us dispatching your order.  

We can then file a claim with the delivery company and organise a replacement to be sent out as quickly as possible. 

International Shipping

As of January 1st, 2021, there may be additional taxes and duties that are not included in the shipping price at the checkout when shipping to countries within the EU. Boucle is not responsible for any customs fees or charges which are levied at the point of delivery. These customs charges are the sole responsibility of the customer.

The rates vary from country to country & unfortunately we cannot provide you with these however you can research this or use a third party calculator such as this one [opens third party link in new window]. 

Subscriptions 

If you have purchased one of our subscription packages which are sent out at the same time as purchase each month, it is your responsibility to notify us of any change of address one week prior to this date. If you fail to notify us, we are not responsible for you, or the recipient, not receiving the purchased product.